VAIDIK VIKHYAT ASTRO PRIVATE LIMITED, or “Savidhi”, recognises that your privacy is very important and takes it seriously. This Privacy Policy (“Privacy Policy”) sets out how we collect, use and disclose your data when you use our website and/or mobile application (collectively, the “Platform”).
References to “we”, “our” or “us” or the “Company” shall mean the Platform and/or VAIDIK VIKHYAT ASTRO PRIVATE LIMITED. Any references to “you”, “your” or “user” shall mean any person or entity using our Platform. We will not use or share your information with anyone except as described in this Privacy Policy.
This Privacy Policy is part of and is to be read with the Savidhi Terms of Use. By using this Platform, you agree to the terms and conditions of this Privacy & Cookie Policy. You also consent to our use and disclosure of your Personal Information (as defined below) in the manner described in this Privacy Policy. If you do not agree, please do not use this Platform.
The information we collect and how we use it
Login data
User's name, phone number/email, password/OTP, profile photo and IP address (collectively, “Log-in Data”).
Additional account information & security
Alongside the Log-in Data, we also collect your gender, date of birth, address and the biography provided by you on your user profile.
We collect your phone number and request access to the SMSes on your phone by sending you a One-Time-Password (“OTP”), which you confirm by entering the OTP to confirm your identity, while registering with our Platform.
Content you share on the Platform
This includes all of the information you make available to other Platform users, such as:
- Any information about you or relating to you that you voluntarily share on the Platform, including but not limited to quotes, images, opinions, religious beliefs and so on.
- Any posts and comments you create on the Platform (including your public profile and photos / videos captured with your device's camera), any postings you re-post from others, and any Location Data and Log Data associated with such posts on this site.
- This also includes any information about you (including Location Data and Log Data) that other Platform users share about you or any communications they send to you.
- We may collaborate with third parties (such as business partners, technical subcontractors, analytics providers, and search information providers) and obtain information about you from them. Such data could be shared internally and combined with data collected on this Platform.
Log Data
“Log Data” is information that we automatically collect when you use the Platform, whether through cookies, log files, scripts, including but not limited to:
- technical data such as your mobile carrier-related information, configuration information provided by your web browser, your IP address, and the version and identification number of your device;
- information about what you searched for and looked at while using the Platform — web search terms used, social media profiles visited, mini applications used, and details of other content accessed or requested by you;
- general information about communications on the Platform — the identity of a user with whom you communicated, the time, date and duration of communications, and metadata related to items you have made available through the Platform.
Cookies
Our Platform uses cookies to distinguish you from other users. This helps us provide you with a good user experience and improve the Platform.
Events & surveys
If you choose to participate in an event or survey, we may request you to provide certain Personal Information — any information that could be used to identify you (“Personal Information”). We may use a third-party service provider to conduct these surveys, which will be notified to you prior to completing the survey.
List of contacts
We gain access to your mobile device's contact list. We always ask for your permission before accessing your contacts list, and you have the option to deny us access.
Location information
“Location Information” refers to information derived from your GPS, IP address, and/or public posts containing location information. You can provide us and other Platform users with location information when you use certain location-based features (such as entering a Prasad Delivery Address) and when you share your location with other users; and when you access the Platform, as we derive location information from your IP address, device, or internet service to prevent multiple or fraudulent log-ins to your account.
Customer support information
Any information you provide to our customer support team regarding any assistance or support you may require for using our Platform from time to time.
Device data
“Device Data” includes without limitation:
- Device attributes — operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
- Identifiers — unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use.
- Network and connections — your mobile operator's or ISP's name, language, time zone, phone number, IP address, and connection speed.
- Device signals — Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
- Device operations — operations and behaviours performed on the device, such as whether a window is foregrounded or backgrounded.
- Data from device settings — information you grant us access to via device settings, such as access to your GPS location, camera, or photos.
- Event information — your family members' name, gotra, wishes etc submitted as part of any event offered on the Platform.
- Media — your mobile device's media gallery, including images, videos and storage. We will always obtain your permission before accessing them, and you may refuse such access.
How will we use the data?
- To create and facilitate access to a Platform user account.
- To keep you up to date on changes to the Platform, including this Privacy Policy.
- To facilitate communication by providing user support.
- To enforce our terms, conditions, and policies, as well as the rights of our affiliate companies or other Platform users; to develop new features, improve existing features, and integrate user feedback and requests.
- To provide linguistic and location-based personalisation; to regulate the Platform and for business controls such as troubleshooting, data analysis, testing, research, security, fraud detection, account management, and survey purposes; to better understand how you use and access the Platform and enhance the user experience.
- To pseudonymise and aggregate your information, including Personal Information, in order to conduct user data analysis on items such as region, phone model, operating system platform, system language and system version.
- To pseudonymise and aggregate your information for collecting web and account traffic statistics on what content and services are used; to evaluate and improve the effectiveness of advertising and other marketing and promotional activities.
- To verify your identity and keep your account secure.
- To connect you with other Platform users; for security, fraud detection, and account management (such as ensuring that your account does not have multiple log-ins or suspicious log-ins).
- To offer you location-based services that you choose to use; to look into your support issue.
- To facilitate the sharing of any media (videos, images) via the Platform; to tailor our Platform to your mobile device.
- To determine whether you have enough storage space on your device to download any content from the Platform for the purposes of sharing via WhatsApp and/or other social platforms.
- To optimise your user experience on our Platform; to facilitate the sharing of any content via the applications downloaded on your mobile device.
- To verify your identity so as to enforce our terms, conditions, and policies; to facilitate your participation in events; to award prizes, if applicable.
Disclosure of your information
We disclose your information in the following manner:
What you share with others on another Platform
When you use our Platform to share content, you choose the viewers for what you share. We do not control and shall not be liable for the manner in which such persons (with whom you choose to share content via WhatsApp, Facebook, etc.) use the information you share with them.
Content visible to others on Savidhi
Public content — anything you post on your profile or on a community page — is accessible to everyone, including search engines. When you submit, post or share content in a public community on the Platform, it may be viewed and re-shared by others. People who can see your activity can choose to share it with others on and off our Platform, including people outside the audience you shared it with.
Sharing with our group of companies
We may share your Personal Information with any member of our Group — any entity that controls us, that we control, or that is under common control with us, whether directly or indirectly.
Sharing with third parties
We may share your information (including Personal Information) with select third parties:
- Business partners, suppliers and subcontractors (“Affiliates”) — they may use this information to help provide, understand and improve the Service and their own services for the performance of any contract we enter with you.
- Government bodies or law enforcement agencies, where we have a good-faith belief that it is reasonably necessary to comply with a legal obligation or government request; or to protect our rights or prevent harm to property or safety; or to detect, prevent or otherwise address public safety, fraud, security or technical issues.
We may also disclose your information in the following circumstances:
- If the Company or substantially all of its assets are acquired by a third party — personal data held by us about our customers will be one of the transferred assets. If we are involved in a merger, acquisition, bankruptcy, reorganisation or sale of assets, we will notify you in advance so you can opt out by deleting your account before transfer.
- In order to enforce or apply our Terms and/or any other agreements.
Security practices
To protect the information we collect we have implemented appropriate technical and security measures. You are responsible for keeping your username and password private if we have given you (or you have chosen) one to access the Platform.
Where we store your personal information
We store your data on Amazon Web Services and Google Cloud Platform on servers located in India and abroad. Both providers implement security measures to protect against loss, misuse and alteration of information.
Changes to this policy
This Privacy Policy may be updated by the Company. We will post the updated policy at this page whenever we make changes you should be aware of. It is your responsibility to check this page on a regular basis to be aware of any changes.
Disclaimer
Information transmission over the internet is not completely secure. Although we make every effort to protect your Personal Information, we cannot guarantee the security of any data you transmit; any transmission is at your own risk. We use strict procedures and security features to try to prevent unauthorised access once we have received your information.
Your rights
You have the option to remove or delete content from your user account at any time. By logging in and visiting your profile page, you can correct, amend, add, or delete Personal Information. You may opt out of unwanted email communications by following the instructions in the message. However, until your account is deleted, you will continue to receive system emails.
Under Section 5(6) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Rules”), you have a right to ask us to review, correct and amend the information we collect about you at any point in time.
Under Section 5(7) of the Rules, you also have the right to revoke your consent to the collection of your information going forward. Revoking your consent may negatively affect your use of the Platform.
You can exercise any of these rights by contacting us at support@savidhi.com. We require a reasonable period of 30 (thirty) days to comply with any of your requests.
Retention of data
We do not hold your Sensitive Personal Information for any longer than is necessary for the purposes for which it may be lawfully used. We will consider your request to delete any other content; however, copies of any public content may be retained indefinitely in our systems, including in cached and archived pages, or if other users have copied or saved that information.
Links from third parties
The Platform may contain links to and from the websites of our partner networks, advertisers, Affiliates and/or any other websites or mobile applications. These websites have their own privacy policies; we do not accept responsibility or liability for these policies. Please check them before submitting any personal data.
Third-party embedding
Some content displayed on the Platform is not hosted by the Platform. These “embeds” are hosted by third parties and embedded in the Platform (e.g. YouTube videos, Giphy gifs that appear within a post). These files send data to the hosted site as if you were visiting that site directly.
The Platform does not control what data third parties collect or what they do with it. Third-party embeds are not covered by this Privacy Policy — they are covered by the privacy policy of the third-party service.
Cookies, pixels and local storage
Cookies are small files that websites place on your computer as you browse the web. We use cookies to discover how people are using our Platform and to make it work better.
A pixel is a small amount of code on a web page or in an email notification. We use pixels to learn whether you've interacted with certain web or email content, helping us measure and improve our Platform.
Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device. We use local storage to customise what we show you based on your past interactions.
Why do we use these technologies?
We use these technologies to show you relevant content, improve your experience and help protect us and our users — to provide services that are easier and faster to use, retain authentication information, retain your language preference and provide mapping and location-based services. We also use them to understand how you use our Platform and to collect aggregate visitor information.
What types of cookies do we use?
- Necessary cookies — essential to make the Platform work and to enable features like log-in authentication, security and fraud prevention. These do not identify you as an individual.
- Performance cookies — let us analyse how the Platform is used so we can constantly improve it. All information is gathered and aggregated anonymously.
- Functionality cookies — remember your choices (language preference, accessibility options, log-in status) and customise the Platform for you.
Third-party cookies
We use a number of suppliers that may also set cookies on your device on our behalf when you visit our Platform, to allow such third parties to deliver the services they are providing.
How can I control cookies?
Most internet browsers are initially set up to automatically accept cookies. You can change settings to block cookies or to alert you when cookies are being sent to your device. Disabling cookies may impact your experience on the Platform — for example, you may not be able to visit certain areas or receive personalised information.
Communications from us
We may send you service-related notifications from time to time if we deem it necessary (such as when we temporarily suspend the Platform for maintenance, or for security, privacy or administrative communications). You may not opt out of these service-related announcements; they are not promotional and are only used to protect your account and keep you informed of important Platform changes.
Grievance Officer
For grievance redressal under applicable Indian law, please reach the Grievance Officer at support@savidhi.com.